Retail · Hong Kong
A multi-channel retailer
Yesterday's numbers, before the first coffee.
The owner opened five different apps every morning — online store, POS, payments, marketplace, spreadsheets — to piece together yesterday's sales. We built one live dashboard that pulls every channel together and updates itself.
The challenge
Morning reporting took 30–40 minutes of copying numbers into a spreadsheet, and channel-level problems (a dead listing, a payment issue) often went unnoticed for days.
The solution
Connectors pull sales, orders and stock from each channel into one data store every few minutes; a dashboard shows revenue, orders, channel mix and top products live, on desktop and phone, with alerts when a channel goes quiet.
The workflow we built
- Connect the channels. Online store, POS, payments and marketplace all feed one data store automatically.
- One live view. Revenue, orders, average order, channel mix and top products — updating through the day.
- Phone-ready. The same dashboard works on the owner's phone — numbers at a glance, anywhere.
- Quiet-channel alerts. If a channel stops selling unexpectedly, the owner hears about it the same hour.
Tools we used
The results
- Morning reporting went from 30–40 minutes to a glance at one screen.
- Channel problems now surface within the hour instead of days later.
- Around HK$9,000 of time saved monthly — and better decisions from live numbers.
Representative example — figures illustrative, client anonymised.
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